Where do you ship?

We currently ship within Singapore but we are more than happy to serve overseas customers. Shipping rates vary according to destination and weight.  For international customers, do contact us via email before making a purchase and we'll advise on the shipping charges and lead time.

What's the shipping cost within Singapore?

A flat rate of $5 will be applied to orders less than S$70. Shipping charges will automatically be waived at check out for orders above S$70. 

When will my order be shipped?

Orders are shipped within 3 to 5 business working days. Please note that there is no courier service on Sundays. 

What's your return policy?

Returns are only accepted in the event of an error in your order received. Customers will be offered an one to one exchange of the same item. All exchanges are subject to availability of stock. If the item is unavailable, we'll offer a refund. Toys with features that are deemed as natural characteristics of wood will not be eligible for return. All return requests will be sent to manufacturer for assessment before taking the next course of action.

Any other questions?

Email us at feryn@lilactods.com :)